Privacy policy

This site belongs to Kelda Restoration, a water damage restoration and mold removal company with an office at 1428 Brickell Avenue, Floor 3, Miami, FL 33131. You can reach us by phone at (786) 947-0034, answered 24 hours a day.

This policy explains what information reaches us when you call or browse the site, how we use it and the choices you have.

The site has no forms, so the main way information reaches us is a phone call. When you call, we may note your name, phone number, service address, the source of the water or mold, the rooms affected and any insurance or building management details you choose to share.

During a job we create photos, moisture readings and equipment logs of the property. These records belong to the job file and are shared with you and, when you ask us to, with your insurance adjuster or building manager.

Our hosting provider records standard technical data such as IP address, browser type and pages requested, which is used to keep the site secure and working. Fonts load from Google Fonts, which receives the address of the page that requested them.

The map on our contact sections loads from Google Maps only after you press the button to show it. The water damage check runs in your browser; the answers you pick are not sent to us.

We use call and job information to answer your request, schedule and carry out the work, keep records of the job, document losses for insurance when you ask, and follow up on the job.

We do not sell personal information. We do not use it for advertising profiles.

• To respond to your call and send a crew
• To keep moisture logs, photos and job notes
• To share documentation with your adjuster or building manager at your request
• To meet legal, tax and record-keeping duties

We share information with people who help us do the job, such as an independent mold assessor or lab you agree to use, and with your insurer or building management when you ask us to.

On nights when every one of our crews is committed and we pass a call to another local restoration company, we share only the details that company needs to reach you, and we tell you before we do it.

Job records are kept for as long as they are useful for warranty questions, insurance claims and legal or tax requirements, then deleted or archived.

You can ask what information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Call (786) 947-0034 and ask for the office.

This site is meant for adults arranging property services and is not directed at children.

If this policy changes, the updated version will be posted on this page with a new date at the top.