About our Miami water damage and mold crews
We are a restoration company that runs its own crews and drying equipment out of an office on Brickell Avenue, and we answer the phone every hour of every day.
Most of our calls start the same way: someone finds water where it should not be and wants to know how bad it is. Our job is to answer that question with readings, stop the damage from spreading, dry the structure and put the rooms back together. In a city with about 67 inches of rain in a typical year and morning humidity near 82 percent, water that is left alone rarely dries before it causes more harm. This page explains how we work and what you can expect when you call.
At a glance
- Office
- 1428 Brickell Avenue, Floor 3
- City
- Miami, FL 33131
- Phones
- Answered 24/7
- Work
- Water damage and mold
What we do
Our work covers two closely linked problems: water that got into a building and the mold that follows when it stays too long. That means emergency extraction, structural drying, flood cuts, leak tracing with meters and thermal imaging, and the repairs that close the walls back up. On the mold side we inspect, contain, remove and clean, then deal with the moisture source so the growth does not return.
We work in single-family homes, condo units, offices and storefronts. A slab leak under a 1950s concrete block house, an AC overflow in a Doral townhouse and a supply line failure on a high floor in Edgewater each need a different setup, and we plan each one from the readings we take on the first visit. Miami's mix of older slab homes with tile and terrazzo and newer glass towers means the equipment list changes from one address to the next, and we would rather set up right the first time than guess.
How a job runs from our Brickell office
Jobs are scheduled and tracked from our office at 1428 Brickell Avenue. When a call comes in, the crew lead gets the address, the water source and the rooms involved before the truck leaves, so the right extractors, air movers and dehumidifiers are already loaded. Each job gets a moisture map on day one and a drying log that is updated at every visit.
The project lead checks the logs daily, decides when equipment can move or come out, and signs off on the dry readings before any repair work starts. You get one point of contact for the whole job, and you can call the main line at any time to ask where things stand. When the structure is dry, the same team handles the repairs, so nobody new has to learn your job halfway through.
How calls work
Every call to (786) 947-0034 is answered by a person, at any hour. The jobs we take are handled by our own crews with our own equipment, from extraction through drying, mold removal and repair. We do not hand your home to strangers and disappear.
On the rare night when every one of our crews is already committed to an emergency, we pass the call to another local restoration company we trust so you are not left waiting with water on the floor. When that happens we tell you first, before anyone is sent, so you can decide what you want to do. Most nights it never comes to that, and the crew that shows up is ours.
Where we work
Our base is Brickell, and our crews cover the City of Miami neighborhoods from Downtown, Edgewater and the Upper Eastside to Little Havana, Flagami, Allapattah and Liberty City. We also work across Miami-Dade, including Miami Beach, Coral Gables, Hialeah, Doral, Kendall, Key Biscayne, Pinecrest and Homestead.
North of the county line we cover much of Broward, including Fort Lauderdale, Hollywood, Pembroke Pines, Miramar, Hallandale Beach and Davie. If you are not sure whether we reach your address, call and ask, and we will tell you straight.
Four things we hold to on every job
Readings before opinions
We decide what to cut, dry or replace from moisture readings and thermal images, and we show you the numbers.
Tell people the truth
If a carpet cannot be saved or a wall has to open, we say so early and explain why, before the work starts.
Keep the mess contained
Floor protection, plastic sheeting and HEPA air scrubbers keep dust and spores out of the rooms that were never wet.
Leave a clear paper trail
Photos, logs and scope notes are organized as we go, so your claim does not depend on anyone's memory.
Winston Albright
Guides Editor and Restoration Project Lead
Winston Albright is our Guides Editor and Restoration Project Lead. He runs drying jobs from the first moisture map to the final dry readings, checks the daily logs and decides when equipment comes out and repairs can begin.
He also writes the guides on this site. Each one comes from questions homeowners and condo owners ask on real jobs in Miami, and he keeps them plain, practical and focused on what you can do before and after the crew arrives. When a guide covers rules on insurance claims or condo repairs, he sticks to what the law and the published standards say and points you to the right person for the rest.
Water where it should not be? Call now.
A person answers every call, day or night. Tell us what got wet and when it started, and we will tell you what happens next.