Call us about water damage or mold in Miami
The fastest way to get a crew moving is a phone call to (786) 947-0034. A person answers every hour of every day, including nights and holidays.
We take requests by phone only, because a short conversation tells us far more than a form ever could. In a few minutes we can work out where the water came from, how long it has been there and what to load on the truck. Our office is at 1428 Brickell Avenue, Floor 3, Miami, FL 33131.
At a glance
- Phone
- (786) 947-0034
- Hours
- 24 hours, 7 days
- Office
- 1428 Brickell Avenue, Floor 3
- City
- Miami, FL 33131
- Phone
- (786) 947-0034
- Hours
- Answered 24 hours a day, 7 days a week, holidays included
- Office
- 1428 Brickell Avenue, Floor 3, Miami, FL 33131
- Coverage
- Miami, Miami-Dade County and Broward County
What to tell us when you call
Start with the address and the best number to reach you. Then tell us what you see: where the water is coming from, whether it has stopped, which rooms and floors are wet and roughly how long ago it started. If it is a condo, let us know the floor and whether building management already knows.
It also helps to mention anything that changes the job, such as water from a toilet or drain, a musty smell, visible mold, or wet electrical outlets. If you have already filed a claim, have the claim number handy, but you do not need one to call us.
What happens after the call
While we talk, we will walk you through the safe first steps, like shutting the main valve and keeping clear of wet outlets. Then we send the crew and give you an honest arrival window based on where they are and what else is open that night.
When the crew arrives, they check for safety, map the moisture and explain what they plan to extract, cut or dry before any work begins. You get a written scope and a copy of the photos and readings as the job moves along.
Before you call
Can I send a photo instead of calling?
Call first so we can get a crew moving. If photos help, the crew lead will tell you where to send them during or after the call.
Should I call my insurance company before or after you?
Either order works. Many people call us first to stop the damage, then report the claim. In Florida, notice of a new claim must reach your insurer within 1 year of the date of loss.
Do you charge to come out and look?
We explain any charges on the phone before the crew is sent, so there are no surprises when they arrive. Pricing for the work itself depends on what the crew finds on site.
Can I call about a musty smell that is not an emergency?
Yes. Call the same number and we will set up a mold inspection at a time that suits you. A smell with no visible water is common and worth checking.
Water where it should not be? Call now.
A person answers every call, day or night. Tell us what got wet and when it started, and we will tell you what happens next.